A Quick Service Restaurant (QSR) Kiosk System is an automated, self-service solution designed to enhance customer experience and streamline restaurant operations. It allows customers to place their orders and make payments through interactive kiosks, reducing wait times and increasing order accuracy.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
About Our Client
Our client is a leading quick service restaurant in Chennai, known for its diverse menu and high customer footfall. As part of an experimental project aimed at staying ahead in the competitive market, the client sought to leverage technology to enhance the dining experience and operational efficiency.
Requirements:
The implementation of the QSR Kiosk System reduced customer wait times during peak hours and increased order accuracy, minimizing food wastage and improving customer satisfaction. It enhanced the overall customer experience with an intuitive and engaging ordering process and integrated seamlessly with the existing POS and kitchen systems. Additionally, it provided actionable insights on customer preferences and order trends.
What did Webdots do
Webdots installed self-service kiosks in each restaurant location, strategically placed to manage customer flow. They designed a user-friendly interface that allowed customers to easily navigate the menu and customize their orders. The kiosk system was integrated with the chain’s existing POS and inventory management systems to ensure synchronized operations. They also developed an analytics module to track and analyze customer orders, peak times, and menu item performance.
Benefits
The self-service kiosks efficiently managed high volumes of customers, especially during busy periods. The system reduced order errors, enhancing customer satisfaction and reducing food wastage, thereby improving order accuracy. The kiosks provided a consistent and engaging customer experience across all restaurant locations. Seamless integration with existing systems ensured coordinated operations, while the analytics module offered valuable insights into customer preferences and operational performance, supporting strategic decisions.
Features
- Self-Service Kiosks
- Intuitive User Interface
- Marketing Features
- POS and Inventory Integration
- Analytics Module
